You got the short version at the booth. This page is the longer one — who Magic is, what we actually do for Epicor customers, and what the follow-up call looks like. When you're ready, grab a time at the bottom.
A few of the manufacturers and distributors who trust Magic
Magic Software has been doing enterprise integration for four decades. In 2025, Matrix USA completed its merger with Magic Software Enterprises, creating one of the top 10 publicly listed IT services firms in the U.S. and Europe — 15,000+ professionals across 20+ offices, 6,000+ customers in 50+ countries.
For you, that means the team you met at the booth is a specialized Epicor integration practice backed by the stability, resources, and global delivery capacity of a public enterprise tech company. You're not betting on a boutique.
40+
Years in Enterprise Integration
15,000+
Professionals (Matrix + Magic)
6,000+
Customers Worldwide
50+
Countries Served
Most Epicor customers don't have an Epicor problem — they have a connectivity, modernization, data, or visibility problem that Epicor alone won't solve. Here's what we bring.
Our Magic xpi integration platform ships with 100+ pre-built adapters — Salesforce, Shopify, Magento, HubSpot, SharePoint, Active Directory, EDI trading partners, WMS, PLM, shop-floor systems. If it has an API, a database, a file, or a flat message, we connect it to Epicor Kinetic or Epicor ERP 10.
SmartUX turns legacy Epicor workflows — and any green screen still hanging around your plants — into modern, mobile-friendly web apps that sit on top of your existing business logic. No rip-and-replace, no multi-year modernization project.
The Magic MCP gives AI agents secure, governed, real-time access to Epicor data. Stop feeding LLMs stale CSV exports. Start asking plain-English questions about open orders, inventory, and shop-floor performance — and getting governed answers.
FactoryEye unifies plant-floor and enterprise data so operators, supervisors, and leaders act on the same picture. Trusted context from Epicor plus MES, quality, maintenance, and historian data — in one place.
These aren't slideware. On the follow-up call, ask us to put you on the phone with one of them. We do that regularly.
Manufacturing · Global API Standardization
Standardized global API development across Salesforce, JD Edwards, SAP Business One, and ServiceMax with Magic xpi. Freed 45 minutes per order and eliminated manual keying.
45 min
Saved Per Order
Distribution · eCommerce + ERP
Connected a Kyklo online store to Dynamics 365 with Magic xpi. Live pricing, automated order flow, and direct-to-ERP processing scaled them from 2 orders a day to 15.
650%
Order Growth
Manufacturing · Industry 4.0
A global manufacturer had stalled for a year and a half with another vendor. We proved the model in one plant, then rolled out across 18 plants in 18 weeks using FactoryEye.
18 plants
18 Weeks
Phase 1 Scope · 5 entity flows — Customer, Quote, Order, Invoice, Payment
Customer
Shields-Harper & Co.
Partner
Technology Coast Partners (TCP)
Systems
Epicor Prophet 21 ↔ SugarCRM
Solution
Magic xpi Integration Platform
Shields-Harper's sales organization was running blind between two systems that didn't talk to each other. Customer accounts, quotes, orders, invoices, and payments lived in Epicor P21 — while the sales team's daily workflow lived in SugarCRM. The result: reps were forced into the ERP to manage customer and transaction data, creating duplicate work, inconsistent records, and no single source of truth for the people closest to revenue.
On top of the data silo, the team was managing a sprawling integration footprint — direct SQL calls to P21, a partial Make.com workflow, Medius for AP automation, and a recent migration off AS400 — with no clear standards and too many hands in the mix. Sales productivity, data quality, and process consistency were all paying the price.
Specifically, Shields-Harper needed to:
Magic Software Americas, working through partner Technology Coast Partners, deployed Magic xpi as the integration layer connecting Epicor P21 to SugarCRM. Rather than stitching together point-to-point scripts or layering another SaaS connector on top of a fragile setup, the team consolidated the critical sales-side data flows into a single, governed integration platform — with standardized error handling, automated notifications, and a clear path to production.
Five P21 → SugarCRM flows automated in Phase 1:
Customer Accounts
P21 Customer records sync to SugarCRM Accounts
Quotes & Opportunities
P21 Quotes create SugarCRM Opportunities
Orders
P21 Orders update Opportunity stage in SugarCRM
Invoices
P21 Invoices progress Opportunity stage to Post-Opportunity
Payments
Downpayments, remittances, deposits, and cash receipts flow to SugarCRM
The xpi platform leverages application-specific connectors plus generic web service and database connectors to handle both systems' APIs, with near real-time synchronization, built-in error handling, and automated email alerts on failure — replacing tribal knowledge with a documented, repeatable integration pattern.
5
Entity Flows Automated
1
Source of Truth for Sales
0
Manual ERP Touches for Reps
What changed for Shields-Harper:
Shields-Harper had evaluated multiple integration approaches — including Make.com and direct SQL — but neither offered the governance, error handling, or extensibility required to support a growing portfolio of systems. Magic xpi delivered a single platform that handles the complexity of bi-directional ERP/CRM integration, scales to additional endpoints, and gives the internal team the tooling and training to own the platform going forward.
With Phase 1 in production, Shields-Harper and TCP are expanding the engagement to deepen in-house capability and broaden the integration footprint:
A working session with someone who's actually done Epicor integrations — not an SDR working off a script. Bring one real problem.
We'll walk through the systems involved, the data flow, the gotchas we already know about, and what a realistic first phase looks like.
Insights attendees get a complimentary written architecture review — what we'd build, in what order, with rough effort. Yours to keep, no commitment.
Tell us what state you work in and we'll route you straight to the calendar of the Magic lead who covers your region. Pick a time that works. No form chains, no SDR queue.
Epicor Insights 2026
Pick your state and we'll hand you straight to the right calendar — no waiting, no form chains.
Prefer email? info@magicsoftware.com — mention Insights 2026 and we'll route it to the right team.
